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Conversations

Three Pay - Issue

What I liked about Three Pay is I could pay all in one go for my subscriptions for Spotify, Apple and Netflix, etc along with my phone bill.Since they updated their website and systems, it has not been working for me. I have had cases open with Boku ...

eSIM for pay-as-you-go

Three made a number of public statements on Twitter about its support for eSIM:At https://twitter.com/ThreeUKSupport/status/1070417499529859074 on 5th December 2018 that “we’re working with Apple on supporting eSIM and plan to introduce soon as we ca...

NFH by Active
  • 8654 Views
  • 4 replies
  • 0 likes

6 weeks of Account Madness since 3 system update

In the last 6 weeks Husband & I have spoken to approx 15 different (Always Different) 3 advisors. It started when were unable to register the 3 App and a 3 advisor talked us through the proccess and yet we ended up with: Me/my phone number account in...

Samsung trade in offer

Hi there I just got my new Samsung tab s9 ultra and there was a trade in offer with it for a garateed £200 but I have no idea how to claim this offer anyone know?

Whitey by Fledgling
  • 1520 Views
  • 1 replies
  • 0 likes

Best solution Change address

Unable to change address online or via app, it links to "get in touch" page. Live chat does not recognise my query. Phone call tree does not have any options to change address or speak to a person.What is the process to change address please?

Still waiting for return bags after a month

Hi,I cancelled my broadband service a month ago and was told that I would need to return both my 5G routers back and will get sent return bags and label for these.After waiting 2 weeks and getting emails saying that Three is still waiting for my item...

ParveenA by Fledgling
  • 1779 Views
  • 2 replies
  • 0 likes

How to replace SIM

I lost my SIM card and trying to get a replacement, Could you please assist me? Thank you Mod note post title edited for clarity

Urgent please - scam, system error or something else ?

@JonathanB  @JohnD I hope that one of you guys can help me to avoid a very messy situation ? I am on PAYG, lots of credit on my account and Add-ons already bought and in the queue until mid-November. My 'phone is used daily for texts, calls and inter...

Avondale by Rising star
  • 2013 Views
  • 1 replies
  • 1 likes