Today I received a call from someone claiming to be from Three, offering to sign me up for a 45% discount on my bills. I went along with it, being careful not to supply information like bank account details. The caller didn't need this information as he already had it and read it out to me. He also told me how much my most recent bill was and my address and postcode. Most of this information can only be obtained by accessing my account
I was perhaps foolish in going along with the offer. He gave me his contact number and requested a £30 activation fee for setting up the new direct debit. My phone received an active card check from Three. I provided my credit card details and a payment was taken, also by Three. When I check my account I see the £30 is sitting there as a credit.
A couple of hours later I had another call from the number given by the first caller but from a different person, regarding a pack of legal documents that they said would be sent to me. When I started asking further questions they closed the call rather hurriedly.
It seems to me this might be an elaborate scam to persuade me to sign some document when it arrives by post. Is this likely?
So - a whole raft of questions. How did these people get details held by Three? How did they cause Three to do an active card check? Has there been a data breach in the last 5 years (since I signed up with Three)? When I ask Three these questions on their on-line chat they avoid answering directly and in one case they closed the chat and logged me out.
I saw a post from another user reporting a similar experience. Can anyone throw light on this?
I have changed my password and am contacting ActionFraud to see what other actions I may need to take.
