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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3545 Views
  • 0 replies
  • 9 likes

International calls charges not made

I've just checked my Three bill and I have been charged for four international calls to Regina Canada. £2.50 each £10 altogether. I do not know anyone in Canada and have never made those calls. What is going on? I phoned Three and all they could come...

Fraudulent billing of 4.50 weekly

I have been Billed 4.50 monthly for a year now for a subscription I never made. I have called three and they said to contact the service provider myself! The name of the service on the bill has even changed form Mad4mobile to Fun Vids. How do I stop ...

AmanKin by Fledgling
  • 335 Views
  • 4 replies
  • 0 likes

Dont get data pack

Hiya all, hope this msg finds you well. Need help on my account .This morning , my PAYG have £20. I do register and login to buy £10 data pack ( autorenew).After bought £10 data pack, my account have  £10 without £data pack at all ( I do get the conf...

Scam - iPhone

Got a call a month ago offering £5 sim deal. Accepted 2x Sims and got an email confirmation which looked like it was an official Three one. They took my card details for 'security deposit'. Next day the Three package arrived via DPD - a £1400 iPhone ...

Mik77 by Regular
  • 331 Views
  • 4 replies
  • 0 likes

genuine offer or a scam?

Are Three offering free phones to customers who have 3g phones that will not work after 3g is switched off?There is an email received saying that this is the case. 

EstherH by Fledgling
  • 151 Views
  • 1 replies
  • 0 likes

Phone collected by dpd but was lost

Hello I have a really big problem I was contacted by a three call centre last august about lowering my contract and having a free Apple Watch as a reward. Baring in mind I have autism and adhd so of course I couldn’t say no! so the next 2 days a S23 ...

RK19 by Fledgling
  • 363 Views
  • 5 replies
  • 0 likes

I was scammed by a Three sales person

On August 23, I tested Three's 5G network in my area. I signed up for the two-year contract, got the 5G device, and gave up less than one week later because it was awful. I had no problems returning it.In the meantime, the salesperson offered me a fa...

Dangerous Scam

Ordered a couple of Three £5 monthly sims. Instead today received an iPhone 15 max pro. Shortly after receiving it the phone rang and someone claiming to be from Three asked if I had received the sims. I said no and explained what I had received and ...

Mik77 by Regular
  • 722 Views
  • 5 replies
  • 1 likes

Is this fraudsters?

Hi,  I have received a call today saying I am eligible for a free early upgrade even though I am only 12 months into my contract.  The caller said I have been selected because i have loyalty credits with three,  they only asked for my account number ...