Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3242 Views
  • 0 replies
  • 9 likes

Is this fraudsters?

Hi,  I have received a call today saying I am eligible for a free early upgrade even though I am only 12 months into my contract.  The caller said I have been selected because i have loyalty credits with three,  they only asked for my account number ...

Contract being rejected

I applied for a contract with affordable mobiles who couldn’t honour the handset so cancelled the order and reordered with Fonehouse. They managed to mess up the order and my sims for my son and daughter went through but my handset contract got cance...

CherR13 by Fledgling
  • 110 Views
  • 5 replies
  • 0 likes

fraudulent account setup in my name and address

what is the direct contact for the fraud team as they need to close this fraudulent account setup in my name ASAP so my credit score doesn't get damaged by the unpaid bills.i dont want a general customer service number, i need to speak to someone wit...

mingj_14 by Fledgling
  • 132 Views
  • 2 replies
  • 0 likes

Lied to and taken advantage of

In January I got a call from someone saying they are with three promotions department and they could see that I have been eligible for a phone upgrade for a while and because I have been with three for a long time they had a special deal 14 pro max f...

Andrew2 by Fledgling
  • 270 Views
  • 6 replies
  • 0 likes

VICTIME OF FRAUD

https://forum.vodafone.co.uk/t5/Pay-monthly/Scam-text-FreeMsg-Thankyou-for-subscribing-to/m-p/2601381 Hello everyone wondering if someone can guide me to right direction. Just had a chance to check my 3 broadband and got few messages “FreeMsg: Thank ...

adii_ii by Fledgling
  • 146 Views
  • 1 replies
  • 0 likes

Scam or genuine calls?

Since last week I received some calls from different numbers saying that they are calling from the department of promotions of three and offering me a very interesting deal to change my iPhone if I take a plan of 24 months, I really think they are sc...

Genuine Three number or Scam?

Hello, I received calls from different numbers last week and today from these numbers saying that they were calling from Three promotional departments:  013138173800131381438301146979115016152414250130686621202081299424 are these numbers genuine prom...