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Hacked 4 times

4 times my daughter has had her phone number stolen. we keep getting it back after traveling to the nearest three shop 15 miles away. All accounts in the phone hacked. Someone is ordering an eSIM in her name and changing personal details to do this. ...

Roaming charges

Hi All, has anyone ever come across this? I was due to go to Spain 20-28th June. I have a weird contract set up (on the app it was defined as LEGACY NULLLLL 24months XXXX) So i called Three customer service to enquire if i had go Roam or not. The guy...

ScottL by New member
  • 49 Views
  • 0 replies
  • 1 likes

Billed for a device plan that was never delivered

We had a SIM-only contract and decided to upgrade to a new iPhone. What a disaster it's beenEarly May: Ordered iPhone 15 and selected new contract, total approx £40/month2 days later: Phone out for delivery, then delivery cancelled (by Three) and pho...

jdp80 by Fledgling
  • 52 Views
  • 0 replies
  • 0 likes

fruad

i upgraded my number and did not ask for new contract that person said new sim. have to take it comes in the same contact so in this case ok still iam saying i did not want or asked any new sim and even i did not recived sim and they are charging me ...

robina by Fledgling
  • 55 Views
  • 0 replies
  • 0 likes

Call from 3 following upgrade

Hello, I upgraded my phone with 3 this morning.  This afternoon I have received a call regarding potential fraud.  It is possible i misheard, but i am wondering if it is indeed 3 checking that it was me that upgraded and nothing dodgy has happened.  ...

DA by Fledgling
  • 226 Views
  • 3 replies
  • 0 likes

Bad customer service

Recently someone got in touch with three and somehow cancelled my account and took my pac code so effectively stole my number . For weeks now I have been asking three for my number back as I use it for my business . All my other accounts don’t let me...

Stu1 by Fledgling
  • 84 Views
  • 1 replies
  • 1 likes

H3G LOAN being reported as default on credit score

on my credit score I can see a loan to H3G LOANS , the credit report is saying that the loan is in  default even though I am making a payment every month via direct debit . it also states that the loan started in. February 2024 but I didn't take the ...

CH8888 by Fledgling
  • 87 Views
  • 0 replies
  • 0 likes

Received text with no number or sender ID

I just received this text with no number or sender ID attached. I obviously looks fake but how do I report it to 7726 if it doesn’t have any contact information?Hi it&039;s Three.We&039;re sorry that your recent payment arrangement request wasn&039;t...

Three scam their customers and lie

I was over charged a Roam pass on holiday when I got back June I was charged twice for a data package on the same day (the data package last for a week)my bill was £125 , and the first thing I did was call up and dispute this which the customer servi...

Mo2202 by Fledgling
  • 155 Views
  • 1 replies
  • 1 likes