Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies
  • 9 likes scam?

I’ve just checked in my junk inbox to find a mail from the subject email address saying I haven’t returned my 5G broadband hub.This was a surprise as I returned the item over a month ago now!Can someone confirm if this is (a) a genuine email and (b) ...

JessopCA by Fledgling
  • 2 replies

Fraudulent Roaming Charges?

Hello Three Community,I’m seeking urgent assistance and hoping to get attention from other users and the Three support team regarding a serious issue I’ve encountered.Background: On 26 May, my Three service was disconnected without any prior warning....

Aghilla by Fledgling
  • 3 replies

Returns and Exchange

As mentioned earlier I was subject to fraud as it was confirmed today and I have done all necessary steps as I contacted three, they said they will send the driver tomorrow to collect the parcel and your 25 pounds will be refunded back in 5 to 7 days...


Hello Mohammad ****** ***** ,   Welcome to three and your new Device Plan. We'll send you the details for your Airtime or Connectivity Plan separately.   Please take a moment to check that everything's correct If not, just let us know using the detai...

Google play charges after phone stolen

I have been on the phone to three for two days. My phone was stolen in February and they managed to link my phone number to another google account then spend money that’s been charged to my phone bill. I’ve been getting texts through with them saying...

Three returns policy

Why are Three so rubbish when it comes to customer service.I had a home broadband hub cancelled five months ago due to my digital signature not going through. They told me they had cancelled it but carried on taking the direct debit.I got through to ...

Deklufc by Regular
  • 6 replies

Three is the worst company

I contacted Three UK back in March informing them of my financial struggles as a single mum and as a result of living crisis. I've been struggling for months but tried my best to stay on top of things. I've been with three for over 6 years and always...

Joanna3 by Fledgling
  • 4 replies