Prepaid sim £0 balance

[lgoggs]

I’ve bought a pre-paid pay as you go sim for £15, popped the SIM card in, but the balance is £0. 

I’ve activated, and it’s been over 2 hours and tried customer support but cannot seem to actually find the help I need or speak to someone. 

Terrible experience so far for my first time with 3. 

[MichaelP]

Hi there @lgoggs,

I'm just following up on this as we didn't hear back from you. Did the balance eventually appear after the SIM was activated?

If it did not show, please have a chat with our Pay as You Go team for some extra support,

Thanks,
Michael

[PeteG]

Hello there.

That's not so great. Are you getting service on the network since putting the SIM in the phone? 

Pete.