Every couple of years I will upgrade to a new IPhone. I phoned to upgrade last week and after finalising the package was asked to consent to a credit check. I did so and was told within 30 seconds that I had failed. I earn pretty well and have an excellent credit rating so was a bit surprised. Now matters become slightly curious. I have checked my credit record in real time and no hard credit check was carried out - clearly you can’t fail a check which has not happened. I wonder what the real reason is and why this is being misrepresented to customers? Clearly I’m leaving Three and another provider had no issue with giving me a new phone.
What a load of rubbish, your website is a joke, makes you process untold amount of credit checks but then fails to actually process the order resulting in many credit checks
