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Conversations

Three chat support not fit for purposes

Hello everyone,Has anyone used the chat support recently and realised it's really not fit for purpose? I have been a customer of Three since leaving school with everything fine until the last year or so when I was forced to use it on multiple occasio...

jj10125 by Fledgling
  • 160 Views
  • 3 replies
  • 1 likes

MY ADDRESS DONT EXIST ON DPD

I have a order for upgrade placed on the 30th of January 2025 and ahead of the delivery date I was looking into the dpud website And notice that my door number is not existing s this is a new postcode I try to contact the customer service and again n...

OCJUNIOR by Fledgling
  • 105 Views
  • 1 replies
  • 0 likes

Three trade in - still no payment

Renewed my contract end of Nov 2024 and opted for the £300 cashback offer and recycle for my old device totalling £453. It's now February and still not received any payment. Ingram received my device on the 6th December and I never received a conform...

Monthly sim only contract since 2014

Hi.   I've had a pay monthly sim only contract since 2014.   It only has a data allowance of 5Gb but has unlimited calls and texts.   As it's a plan in place since before 2021 the website tells me that I have Go Roam ATW at no extra cost.   However, ...

Zimacs by Fledgling
  • 216 Views
  • 5 replies
  • 0 likes

Upgrade delivery timescales?

Just wondering when I can expect my phone upgrade to be delivered. Arranged via a call and I was told next working day with DPD.To my understanding DPD sometimes do Saturday delivery. It was ordered Friday shortly before 8pm and I received a DPD mess...

ATD by Fledgling
  • 118 Views
  • 1 replies
  • 0 likes

Thank you to customer support man Daz at Birkhead

 I recently visited the Three store in Birkenhead and had the absolute pleasure of being assisted by Daz. From the moment I walked in, his friendly and professional demeanor put me at ease. He went above and beyond to ensure that all my queries were ...

psouthan by Fledgling
  • 132 Views
  • 1 replies
  • 1 likes

I desperately need to reactivate my old number

I am on a phone contract and recently decided to change my number back in November. My phone then had to be repaired and now I can't log into my email address which is very important. As it was set up on 2-step verification. Without access to this em...

Refusal to connnect to Complaints Team

We've used Three's 4G Wifi Broadband for close on 4 years. At end-August 2024 we sought advice on options in a local Three store and were persuaded to close the 'old' contract and open a 'new' one on same day. We were assured of better reliability an...

oldbilbo by Fledgling
  • 146 Views
  • 1 replies
  • 1 likes

Upgrade stuck after credit check accepted

I have been trying to upgrade my phone for weeks. The app said it was possible to upgrade so went through the process of completing the upgrade whilst paying the £145 upgrade fee as it is a slightly early upgrade. It all went through fine and the cre...