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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 2536 Views
  • 0 replies
  • 9 likes

Refunding top up

HiI bought a global 10gb sim. And after using all the data allowance, I paid £5 top up just in case. But there seems still to be £5 left in 'Your cash credit', unused. Can I get it refunded?Thank you

PAC code

Hi, I'm trying to get my PAC code and I haven't been able to get in touch with anyone. Whenever I send a text to 65705 requesting a PAC code, I've been given a STAC code each time. For context, I'm switching to a new Three contract but I was told tha...

My3 Registration

I cannot seem to register an account with My3 for some reason? I'm registering for a new account and it keeps saying that my email is invalid despite typing it out correctly and it being a working email address. Its very frustrating as I cannot top u...

s_2777 by Fledgling
  • 40 Views
  • 0 replies
  • 0 likes

Best solution Error using the PAC request form

The form on this page: https://www.three.co.uk/support/switching/forms/pac-request-formEvery time I try to use it to port my number I get the message "We are unable to process your request at this time, please try again later."Is there an issue with ...

HUAWEI mifi router- can’t configure!

I recently purchased the HUAWEI mifi and it is seemingly working fine, however I would like to log into the app so that I can control the auto-sleep setting (after a while the box turns off.) I have downloaded the ai life soo, and created an account ...

lp15 by Fledgling
  • 50 Views
  • 1 replies
  • 0 likes

Worst customer care

HelloMy phone has been lost and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer service is appalling. ...

DEACTIVATED SIM

Hi, Is there anyway I am able to get my number of 10 years back? Three customer services have stated that due it being inactive it has been deactivated. is there anyway of recovering it? 

muddy12_ by Fledgling
  • 133 Views
  • 3 replies
  • 0 likes