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Conversations

Declined upgrade due to credit check

Been with three for years never missed any payments. Decided to upgrade early and was declined at the credit check. Good credit score across numerous accounts, no missed payments. Was told to contact Experian which I did, no hard search was completed...

P96 by Fledgling
  • 234 Views
  • 3 replies
  • 0 likes

Unable to make changes.

 Hello all, I’m unable to get the live agents to find this error message to be removed, they assume they weren’t unable to find it…?but clearly it says so here. How to resolve this issue? Thanks.

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Service

I spoke to the contact center at Three and had a conversation with a representative team regarding a proof of usage. He was unhelpful and insisted that I provide proof of purchase. Even though I provided them with the proof of purchase, Three claimed...

Voicemail

Trying to set up my voicemail and its asking me for a pin. As soon as I press the # button the line hangs up. I have messages i need to listen to but cant set it up

Sharona by Fledgling
  • 403 Views
  • 4 replies
  • 0 likes

Voicemail setup won't record my name

I am trying to set up my voicemail by calling 123 and following the steps. I set up my pin, no problem. When it asks me to say my name I wait for the beep, say my name, press hash and it says "Your name has not been recorded" then asks me to try agai...

credit check failed?!

recently i phoned three to upgrade my phone after around 2 hours on the phone we finally came to a decision and was told my new phone would be with me on monday, until they ran a credit check on me! 2 years ago when i personally upgraded my phone whe...

caity by Fledgling
  • 520 Views
  • 5 replies
  • 1 likes

No return label

Seems im not alone with this oneCancelled my plan, and was told a return label would be sent to meNothing has arrived yetHave called customer service to follow up. NothingNow I have the £105 late fee applied to my accountCan someone help me sort this...