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Voicemail setup won't record my name

I am trying to set up my voicemail by calling 123 and following the steps. I set up my pin, no problem. When it asks me to say my name I wait for the beep, say my name, press hash and it says "Your name has not been recorded" then asks me to try agai...

credit check failed?!

recently i phoned three to upgrade my phone after around 2 hours on the phone we finally came to a decision and was told my new phone would be with me on monday, until they ran a credit check on me! 2 years ago when i personally upgraded my phone whe...

caity by Fledgling
  • 145 Views
  • 4 replies
  • 0 likes

No return label

Seems im not alone with this oneCancelled my plan, and was told a return label would be sent to meNothing has arrived yetHave called customer service to follow up. NothingNow I have the £105 late fee applied to my accountCan someone help me sort this...

Best solution Trying to change my surname

I've been trying to change ge my surname since 2019 on my account I've sent email after email along with my marriage certificate to the email provided and it's still not been changed. Everything i contact three im just told to send the email again. N...

Zoeb87 by Fledgling
  • 414 Views
  • 4 replies
  • 0 likes

Best solution Scam email

I entered a competition through the three+ app and I received an email today from threeloyalty@promowinners.com Saying I’ve won but I don’t know if it’s a scam or not. Does anyone know if this is the right email?thank you in advance! 

Shania by Fledgling
  • 213 Views
  • 1 replies
  • 0 likes

Best solution Phone contract declined a third time

I can't believe three network. This is the third time I have been declined for a phone. I already have two contracts, and 4 lines with three. I have never missed a payment since my contract started a year ago and still I am being declined for a phone...

When does my phone get dispatched

Yesterday I upgraded my phone early,  when will the phone get dispatched as it just currently says "Submitted" and hasn't updated. when I put the order in it said it would get delivered tomorrow, the 11th. But I'm confused that nothing has happened y...