Accounts and services - Get support for Three services

I desperately need to reactivate my old number

I am on a phone contract and recently decided to change my number back in November. My phone then had to be repaired and now I can't log into my email address which is very important. As it was set up on 2-step verification. Without access to this em...

Refusal to connnect to Complaints Team

We've used Three's 4G Wifi Broadband for close on 4 years. At end-August 2024 we sought advice on options in a local Three store and were persuaded to close the 'old' contract and open a 'new' one on same day. We were assured of better reliability an...

Upgrade stuck after credit check accepted

I have been trying to upgrade my phone for weeks. The app said it was possible to upgrade so went through the process of completing the upgrade whilst paying the £145 upgrade fee as it is a slightly early upgrade. It all went through fine and the cre...

original contract documents

Hi there, I need someone to point me in the right direction. I took out a contract in November 2020 that now has been cancelled. I am trying to locate the original contract documents from the purchase order. Anyone able to help with how I locate or g...

App won't let me log into broadband

I'm trying to log into the app through broadband. I get to the point where it asks me to put in the password on the device. It keeps saying it is wrong with 5 attempts left (this countdown doesn't go down). I have reset the device but this makes no d...

Accounts incorrectly merged

Hello, after finally having my account issues resolved after almost 8 months (where I was set up as both user and owner, though only able to login as user so unable to see billing details), this was finally resolved in November. Two weeks later, ano...