Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Account name changed

I have been paying for my kids mobile phones for years & all 4 accounts including my own were all in my name. Someone at Three has changed the name on the account to a different name & so because of that Three are refusing to discuss the account char...

Leah1 by Fledgling
  • 30 Views
  • 1 replies
  • 1 likes

Customer services

 Is there a specific number for customer services as I would like to speak with them and not an automated number puncher! Thank you 

bill problem

Hi, I am no longer service with Three, but I am still receive a letter said i need pay the bill? 

weiqi by Fledgling
  • 83 Views
  • 2 replies
  • 0 likes

What number shows when three UK calls

What number shows when three calls? I've recently been scammed by someone pretending to be three but when three need to contact me I'm now nervous to deal with them as when they call how do I actually know it's them the calls are coming through as th...

Account/upgrade issues

I have two numbers registered to one account. However, since the recent app/website changes, I can only see details for one of the numbers. I received a message on the second number to say I was due an upgrade. I ordered the upgrade online, but it ap...

Best solution Problems registering My3 Account

I had a Three 12 month contract from December 22 to Nov 23 for which I registered for My3 on the website.  The account is still accessible (I used it to register for the Three community).  The Account shows "No active lines were found", which is corr...

Two phone numbers in the app

Hello. I have two phone numbers from you, but there is no way I can register with one number to the app. Because my contracts are with the same email address. How can I register a second phone number so that I can see in the app.

Best solution 2FA intermittently on then off.

Hi, sometimes when i log into my Three account I'm NOT two factor authenticated 2fa, I do not have to enter my number to receive one time code via txt message. I'm let straight in with only my password.This has been intermittent over the past few day...