Restricted account when told it wouldnt happen as i suffer with my health

[Lm11]

I contacted three yesterday, made a agreement and not to cut off my services today as i suffer with mental health and they do it anyway  now im stuck all night with no data or anything

Im had enough of this network problem after problem i also wouldnt of needed a agreement in the first place if they ended the contract when the contract ended up atleast kept the direct debit on they removed the direct debit and let the monthly payments pile up as i thought the contract ended 

[JonathanB]

Hi @Lm11,

I'm really sorry to hear about your situation yesterday. I'm not able to see customer accounts to determine if accounts have been restricted from here, but we did have an outage which was affecting customer's service yesterday, so I'm not sure if this would have been related?

I hope that you have been able to get your service back in the meantime, but if you still need help and support with these issues, Three has a dedicated Customer Wellness team. They're specialists who help customers with vulnerabilities and accessibility needs, so they may be able to provide further assistance.

Thanks,
Jonathan