Speak To A Human?

[treffynnon]

Is it actually possible to speak to a human being  in this organisation?  My wi-fi dialling has stopped working which renders all our phones useless as we only get a very intermittent mobile signal at home.  The chatbot is absolutely useless.  I need to speak to someone in technical support. Is there such a thing?  This service is absolutely appalling.

[MichaelP]

Hello @treffynnon,

Thanks for reaching out here.

The chatbot is designed to give some basic advice and support, but I'd recommend entering something like 'live advisor' or to speak to an agent, as Geluk suggested 🙂

If you do this a few times, you'll eventually get an option to speak to the Three team, where tech colleagues will take some more info from you to complete troubleshooting.

Thanks,
Michael

[Paddiewack]

Yes call 333. That’s customer service.

[treffynnon]

No humans there!

[Paddiewack]

Stop behaving like a knob. 

[treffynnon]

Thanks for your help. I rang 333 before I ever came here and despite spending a very long time following menus (some that didn’t work) I never got to talk to a human. 

[Geluk]

On CHAT, just type "SPEAK TO AN AGENT".