So yesterday I sorted a problem that I had been pleading with Three for several days to solve. Three provided my number in error to CRS who bombarded me with threatening texts saying I owed money when I did not. Hours of my time were wasted with numerous Three staff members who seemed unable to grasp what I was telling them. Yesterday CRS told me the number they were using was definitely as provided by Three (who say I owe nothing). Yesterday I asked Three for an apology and an indication of how they intend to make up for the hassle they have caused me. No response to any of that. But I have had yet another email from the customer service/complaints team, this time asking me for my payment reference number from my bank!!! What planet are these people on? As I said previously, this is a great story for the media. I am sick of this situation, I want a call from someone senior in Three, not some underling from a call centre.
