5G outdoor Greenpacket Y5-210MU cuts out every hour on the hour

[richand26mhz]

Hi,

Since yesterday, I've been experiencing issues with my outdoor 5G modem. As others have reported, the device is rebooting every hour on the hour.

I've already disabled the scheduled reboot option on the router and performed a factory reset, but the problem persists. I also looked for the TR-069 setting in the router menu, but it doesn’t appear to be available on my device.

This issue is now affecting my work, as I rely on a VPN connection to securely access my office network.

Any assistance or guidance would be greatly appreciated.

[richand26mhz]

@MymsMan i managed to get the modem down and located the admin password. disabled the option and seems to be stable now. Thanks for the help. 

[richand26mhz]

thanks, the modem is not accessible at the moment. will need to get a ladder. Is the another way to log in without getting the password? thanks 

[MymsMan]

It is an incredibly stupid design to only put a vital piece of information on a piece of equipment that is intended to be mounted in inaccessibe locations.

Three need to adress the password issue urgently.

At the very least the Installation guide and all other installation materials need to be udpated to tell users in big bold text that they MUST record the hub password BEFORE they mount the hub externally.

Currently there is no mention whatsoever to the hub pasword and logging into the hub

[MymsMan · Accepted solution]

To see the TR069 options use must log into the hub with the admin userid rather than the user userid, password is on hub label.

Remember to to clear the 'Request user name' field (but not 'ACS user name) if you have problems disabling the TR069 service

See https://community.three.co.uk/t5/Broadband/5g-Outdoor-Hub-intermittent/m-p/61548#M9599