5g Broadband

[LiamClarke]

Hi, I received my 5g broadband about a month ago with speeds of 800 to 900mps (wired connection). Now I am only receiving 170mps (wired) but it keeps turning on and off.

Wireless connection is also laggy/slow and keeps loosing connection. 

[JonathanB]

Hi @LiamClarke,

We believe the underlying issue has been solved for around a week now, but we haven't heard from you in a while. Please let me know if you're still experiencing any issues.

Thanks,
Jonathan

[JonathanB]

Hi @LiamClarke,

I hope you're well? I just wanted to check in regarding the issue you reported, have you seen any improvements to the service recently?

Thanks,
Jonathan

[JonathanB]

Hi @LiamClarke,

Sorry to hear about the reductions to your speeds recently. I've sent you a reply on your PM, thanks for the additional info there. Hopefully the service improves, soon please let me know if you see any changes in the next couple of days.

Thanks,
Jonathan

[LiamClarke]

Hi Jonathan, 

Have you got a timescale on when the work in done on the surrounding masts?

Is it still on track for today or has an issue arised as the wifi is still not working. 

Thanks for the help

[JonathanB]

Hi @LiamClarke,

I'm awaiting the latest update on this issue. Did you see any improvements over the weekend?

Thanks,
Jonathan

[JonathanB]

Hi Liam,

I'm raising feedback about this issue, and just wanted to check how you've been getting on this week so far. Are you still experiencing any issues with your connection?

Thanks,
Jonathan

[Ayeworld]

My 5G via the 5G modem is diwn. Is there a problem in Glasgow are?

[JonathanB]

Hi @Ayeworld,

Welcome to the Three Community.

You can initially check for issues in your local area with our Network Status Checker. This will help determine if there's a known issue we're aware of.

How long have you been experiencing these issues for?

Thanks,
Jonathan

[Ayeworld]

Everything is fine, I just restarted the modem and no problems since 🙂