For more than three months, I had no internet at all. During that time, I bought a new router and even replaced my Alexa, thinking the device was broken—only to later discover it simply couldn’t connect.
After eventually getting through to someone, I was told there was an issue in the KT6 area and that I would be texted once it was resolved. I never received any text.
I then had to argue just to avoid being charged for three months of internet they failed to provide. Instead, I was forced to rely on my mobile hotspot, which left me feeling vulnerable, as my Ring doorbell also stopped working without internet. Eventually, the full charge was waived.
Two days ago, I noticed a £100 bill. I spoke to someone via live chat who told me to ignore it. Today, that bill has increased to £200. When I cancelled the service, I was explicitly told that all charges would be waived due to the poor service I received.
i have been loyal to 3 for over a decade but this is Absoultly shocking way to treat its customers
