I'm in the B73 postcode and my broadband has been poor for 2 weeks (by 'poor' I mean I can sometimes just about browse web pages - it's not good enough for TV streaming, video calls, PS5 gaming etc). I have one of 3's hubs with the SIM card (i.e. the internet is not delivered via landline.) The download speed yesterday was 0.12 mbps.
I checked the network coverage on 3's website on 9th July and the message read "We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing. We hope to have things fixed as soon as possible and will add any updates here."
I left it for a day and then called for an update - the only explanation I get is there is an issue, and engineers are looking at it. The timeframe for resolution they give me is always 'in the next 7 days' regardless of how many days into the issue we get.
I logged an official complaint after 9 days but it was closed immediately as they said they wouldn't bill me for the month, but the actual issue is I have no workable internet. I still have no resolution in sight and only get an update when I call 3. In 20 years of paying for an internet connection I've never known a 2 week outage, or such a complete lack of concern by the provider. It seems mad to me. We work from home as well which is obviously a huge problem when the internet doesn't work. I call them every couple of days but it's the same conversation every time (working on the issue, could be up to 7 days....)
I don't know what to do at this point apart from cancel completely and move to a new provider. Anyone else experienced anything like this?
