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Since Three Outage on Monday, Alexa is refusing to connect

liamsshaw
Fledgling

Running Three's 5G network for my home broadband on a ZTE MC801A and since the outage on Monday my Alexa's are refusing to connect to the network and I can't re-set them back up.

It's strange because when the network first came back online, I couldn't use voice commands on Alexa but Spotify Connect was still working.

Any ideas on how this can be fixed? New Router? 

2 REPLIES 2
liamsshaw
Fledgling

My Nintendo Switch is now also refusing to connect it seems

MZone
Superstar

Switch your router off for 30 mins. I would also switch all your devices off. Once the router reboots turn on each device 1 by 1. Sometimes when they all try to connect at once things go wrong.