Fixed another issue myself: EERO app always said internet is offline but it actually online

[nelnelhk]

Finally, I fixed it myself!!!!

It is again due to the DNS server issue other customer mentioned.

Solution:

simply changed the APN from 3Internet to three.co.uk (thanks for other customer sharing this information)

And, then, everything works well again! 

the APP correctly show the Internet is connected

[Paul1970]

How do I go about doing this please?

[idcool]

Thank you. I have been having so much trouble with my eero being unresponsive. 

[nelnelhk]

And the live customer service or technical team won't give us any help.

Customers here are far much better!