Internet dropping out

[Hogarth]

• In the last two days my internet keeps dropping out of buffering while I use apps or browse videos on the internet. It goes from 6 lights to four. I checked the connection checker and says no problems reported. What's going on? 

[JonathanB]

Hi @Hogarth,

Sorry to hear this, I'm not aware of any larger scale issues, and generally a local issue should have flagged up within 2 days on the Network Status Checker. Hopefully things have improved in the meantime, but if not you may find some helpful troubleshooting in our Device Support pages, first find your model of hub, then check out the "Fix a problem" tab.

Then if all else fails, as @Paddiewack suggested the next port of call would be customer services. Please let us know how you get on.

Thanks,
Jonathan

[Paddiewack]

Call customer service. All I’d advise you to do is that which you’ve already done.