Missing PoE Adaptor

[Vron_Square]

I can only find one previous post from a customer who also had a PoE adaptor missing from their package. I was also lacking the allen key for the hub plate.

I have been told that my missing parts will be with me within 5 working days.

Might I suggest that Three provides a better illustration (or description) of the PoE unit, as I spent two hours trying to work out how to connect the hub and the eero - because I had no initial idea of what I was missing.

One doesn't know what one doesn't know. 

I'm posting this in case there's a systemic problem with including PoE adaptors. 

Pete

Essex

[JonathanB]

Hi Pete,

Sorry to hear that you were missing the PoE and key. Hopefully the replacement will be sorted out shortly. I haven't noticed that others are posting about these parts being missing, but thanks for the feedback and for sharing your experience.

Thanks,
Jonathan