Molly

[Molly1]

Please someone help i changed my bb to 3 last week and NONE of my devices ie doorbell,printer and indoor camera will not accept WiFi password. I have done the usual tried to change password without the special character as the doorbell and camera led me to believe it was not accepting special characters. But changing password on the router needs a special character. Have reinstalled device apps etc 

[MichaelP]

Hello @Molly1,

To clarify, have these devices indicated that special characters aren't allowed at all?

Have you tried to manage the router settings from the Three app?

You'll see a "Manage Broadband" option when you first open the app.

Accessing this shows images of the different hubs and their model numbers. When you select your hub it should walk you through the process access the router admin.

It may be the case that a special character is required for security reasons, but you could perhaps try different special characters to see if the devices accept it.

Thanks,
Michael