My Wi-Fi Speed has MASSIVELY dropped

[_Mund__]

So my 5G Wi-Fi speed was fine since i got it about a month ago but its been slowly declining over the past 24 hours and now its ridiculously low like 3.2Mbps average download, 0.6Mbps average upload speed. This is barely enough to do anything. The App says the 5G connection is great and its in the best location and was amazing for a while. I used to get around 250Mbps download speed last I checked and around 50Mbps upload speed, so I'm really not sure what to do.

[MichaelP]

Hi there @_Mund__,

Welcome to the Three Community. It's a shame to hear that your speeds have dropped in the past day or so.

Have you had a chance to check the Coverage and Network Status Checker?

This might be helpful in highlighting if any known issues or planned work is taking place in your area at the moment.

If there's no additional info available there, please chat with the Home Broadband team for some further troubleshooting and support via your account.

Thanks,
Michael

[_Mund__]

I checked and its got good coverage in my area for indoor use. i'm not sure why its being so slow still. its a bit better this week at 35.7Mbps download and 30.9Mbps upload. but its still very slow when downloading things

[JonathanB]

Hi @_Mund__,

How have you been getting on in the meantime since posting, have you seen any improvements to the speeds?

Thanks,
Jonathan

[_Mund__]

sorry for the late reply. still getting low download speeds. its 42.9mbps today which isn't unusable but still quite slow and jittery at times. is there anyway i can return it to higher speeds? 

[PeteG]

It sounds like this might just be what you get there. There could be some kind of limiting factor or fault contributing to it though. You'd need to speak to the support team on chat or by calling to find out for sure though. 

Pete. 

[_Mund__]

thank you i will give this a try 🙂