I tried chatting with support and in the end I realised I was probably talking to a bot? They did not seem to understand me and spouted unrelated information and incorrect answers to questions.
That aside, I had been enjoying decent speeds with my Three hub, around 250Mbps ever since I first started with them. For the past few days at least I noticed the speed had dropped to around 40Mbps.
Whether it was a bot I was talking to or not, they left a lot to be desired.
Is there a way to find where my closest mast is, so that maybe I could relocate my hub?
Or is this something others have experienced? What is really annoying is that I renewed my contract recently and this makes me a little suspicious of bait and switch.
