Waiting for returns bag

[Zak1]

Hello! I'm having an issue with a cancelled monthly rolling contract. Customer care informed me a returns bag would be sent by post within 5 days, but I haven't received it. Has anyone else dealt with this and have any suggestions on how to get this sorted? Any help is appreciated.

[PeteG]

Hello, Zak. 

It's disappointing to hear it hasn't arrived. I'd recommend reaching out to the support team by calling or chatting, and letting them know that you haven't received the return packaging after 5 working days passed. 

Pete.