I had the same issue when I first signed my contract with the first gen hub. The hub would keep losing connection, so I contacted support, explained the problem, and they told me that if I wanted a new hub, it would cost extra (40-60£). I don’t remember the exact price because it was two years ago. I decided not to get a new one, and after that, it worked fine. The connection would only drop a couple of times a week. A month ago, when my contract expired, I decided to switch providers. I called Three, and they convinced me with some 'mega deal'... they said they’d keep the same payment amount and offer free hub replacements if I needed support. Everything was fine in April, but then about 2-3 weeks ago (early May), the internet started acting wierd. The speed would drop really low, around 20-30 Mbps download and 10 Mbps upload, and the latency would stay above 500ms pretty much all the time. It was unbearable. I spoke with support, and they said it would take around 7 days to fix. I think they’re working on the network, so I’m hoping things improve soon.
