So I accidentally unpaired my mobile plan from my Apple Watch series 10 through the watch app on my iPhone 16 because I noticed I had 5 inactive mobile data plans that appeared so of course I wanted to delete them to clean up. After deleting the 3rd inactive mobile plan it then disconnected my main plan for some reason or other.
when I went to try and pair my watch again I received an error message saying “ THERES A PROBLEM. Please note that you can’t progress to new subscription as you already have an existing one which is still in progress”.
So then I had been onto customer services to try and get this issue sorted, but they were telling me to try all the technical tips, Apple suggests and three suggests, everything other than being able to unpair the watch from the subscription.
Customer services then went on to tell me that I have to wait until my next billing cycle to be able to connect. This however did not work as my billing cycle started again today, so I told three back on the 30th April to cancel my contract for the smart watch pairing, and they told me that it takes 1 month to completely cancel the subscription. Can anyone confirm if this is true and that I have to now wait until 30th May? Otherwise I’m thinking of just cancelling my phone contract and getting a whole new contract so that I can just be able to connect the watch!
