Broken plug

SAllen3 · ‎30-10-2025

Hi, the plug for my hub got broken in a house move, can I order a new one? Can’t find it online and similar plugs/adaptors aren’t working.

JonathanB · ‎31-10-2025

Hi @SAllen3,

Sorry to hear this, I'm not aware of any option to order just the power supply for a hub, but I'd caution against using an incorrect adaptor supplied for another appliance, as even if they use the same connectors they may have varying factors such as incorrect voltage for the hub.

I'd recommend to get in touch, and the team should be able to look at options for an exchange of hub.

Thanks,
Jonathan

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JonathanB · ‎31-10-2025

Hi @SAllen3,

Sorry to hear this, I'm not aware of any option to order just the power supply for a hub, but I'd caution against using an incorrect adaptor supplied for another appliance, as even if they use the same connectors they may have varying factors such as incorrect voltage for the hub.

I'd recommend to get in touch, and the team should be able to look at options for an exchange of hub.

Thanks,
Jonathan

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.