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Changing transfer date

Frizzbomb
Fledgling

Tuesday - last edited Tuesday

Tuesday - last edited Tuesday

I’ve activated my SIM card but set my number to be transferred on the 23rd December. I would now like to bring this forward to as soon as possible. My first contact on the online chat yesterday said this would be fine and done today between 12 & 5. This didn’t happen so I used the online chat again tonight and they’ve said it’s not possible because it’s at stage 2 of the transfer. 

Can anyone please help with whether or not the date can be changed?

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JadeF
Community Support Team
Community Support Team

yesterday

yesterday

Hey @Frizzbomb 

Welcome to the Three Community page.

Without being able to view your account, I can't say for sure if this can be actioned earlier than the agreed date.

I'm going to drop you a private message with the next steps on how I can help you. 

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Jade

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