Devices – Get support for device related queries

Sim upgrading

I have recently upgraded my phone.my sim is a separate contract which runs out very soon .is it possible to add another device with this sim ?

I have renewed my contract with 3 and I purchased a new mobile phone. I transferred the SIM card from my old mobile to my new mobile phone, as instructed by the staff in the 3 shop in Carmarthen. I was given a secondary SIM card and I inserted that i...

Nightmare trying to trade old phone in!

So I had an email on the 28th of October saying I could trade my old phone in when renewing my contract and they would give me £150 on top of the regular trade in value. So I spent an hour on the phone signing up to a new contract. Received the new p...

Best solution New Upgraded Sim Only Card

Upgraded to a new 3 Sim. But the sim card has a new number. I was under the understanding that if i was just moving moving to a new plan my number would not change? Should I just leave my old sim in and the plan will change instead of inserting the ...

Cannot activate eSim

I am currently on vacation in Ghana, my friend's were able to download the Airalo app to get data abroad! I seem to be the only one whose device is not compatible, I have the Galaxy S20FE! Ive been told I need the eSim activating by my network but I ...

Data

Hi my Girlfriend wants to buy more data but she couldn't. Her number is 07*********

number transfer

hi i got a new sim contract with three i was with ee so different number and i asked for a number transfer. i got the sim in post on the 25th so Friday and i set it to change today on the 28th Monday and it still hasn’t changed to my old number

Best solution New watch: E53305-You already have a paired device

Hi So I had an iPhone 14 Pro max with an apple watch and had the smartwatch SIM pairing plan. Everything was working just fine. I've since switched to android - Pixel 9 Pro with a Pixel watch 3. I've been waiting for the watch to be supported, it fin...

Sim only handset upgrade

I'm on a 24m sim only contract but wish to update my handset (Galaxy s10) according to 3 live chat, I can't buy a phone outright and keep my current plan. Is that true? Seems strange

Convert sim to esim iphone

Am on a sim only plan not a three your way plan iphone 14 pro max am looking to get a 16 pro but would like to convert to esim.How can I do this? On the my3 app I went to help and pressed replace sim nothing happened also there is no option to conver...