Data pack stuck on submitted

[talker894]

So I bought a 60GB pay as you go yesterday I was charged £10 and did not even get my data and call and texts usually it would always happen instantly 

[Pwardy171098]

Happened to me too mate just call them up and explain or login to the app and see if you can read pick your preferred plan 

[JadeF]

Hey @talker894 

Welcome to the Three Community Page. 

Yes this should happen instantly, unless you have a data pack which hasn't yet expired. Has this updated since you posted this? 

If you're still having issues and need help, please come chat with the Customer Service team and we'll take a look into this for you.

Jade