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Upgrade Stuck at Submitted

hmclaren1996
Fledgling

Hello, 

I attempted to upgrade my phone on the 26th of June however I missed a call at 20 to 8 which I afterwards found out was a fraud check. Due to me not answering the upgrade was cancelled and I was referred to the fraud department. 

I then tried again on Friday and opted for collect in store however haven't heard anything further after the 'your order's gone through' - still just showing as submitted online. 

Would be good to get a bit of clarification on when my order will be ready? 

Thanks. 

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