Galxy watch 7 Ultra plan pairing issues

[shane9082]

Im currently haveing issues with pairing my galaxy watch 7 ultra to my data plan. I have contact three technical support, who have now escalted it to the backend team and apparently i will get a call back. I have done some digging and seems like there been a few people with this issue but it looks never to get resolved. 

As you can see from the image below I always get 2002 error. Has anyone had any sucsess with this after a getting this error. I have the esim. I have facotory reset it a million times now.

[JonathanB]

Hi @shane9082,

Was this issue resolved in the meantime since we last heard from you? Please let us know if you're still encountering the same errors, and if you still need any help with this.

Thanks,
Jonathan

[jr0]

Did you buy the watch from three? or did you buy it somewhere else and now you are buying just the "watch plan/addon"?

[shane9082]

Nope I brought the watch from three with a data plan. I have also a data plan with three with my phone

 I have also disconnected the wifi and use just the mobile network

[jr0]

@shane9082 did look into these tips

https://www.three.co.uk/support/sim-support/smartwatch-pairing-support 

[shane9082]

Yup tried this no luck.

[JonathanB]

Hi @shane9082,

Can I double check, what model of phone are you pairing the Galaxy watch to?

Thanks,
Jonathan

[PeteG]

Hello, Shane. 

Can you disconnect from Wifi in case your phone is unable to access mobile data while Wifi is on, then try pairing again? 

Pete. 

[shane9082]

Hi Pete wifi is turn off while trying to pair this is the latest error im getting.

[PeteG]

It looks like you'll need to speak to the support team in order to get the old pairing deactivated/removed. Once that's removed, a new one can be created. 

Pete.