Galxy watch 7 Ultra plan pairing issues

[shane9082]

Im currently haveing issues with pairing my galaxy watch 7 ultra to my data plan. I have contact three technical support, who have now escalted it to the backend team and apparently i will get a call back. I have done some digging and seems like there been a few people with this issue but it looks never to get resolved. 

As you can see from the image below I always get 2002 error. Has anyone had any sucsess with this after a getting this error. I have the esim. I have facotory reset it a million times now.

[jr0]

Did you buy the watch from three? or did you buy it somewhere else and now you are buying just the "watch plan/addon"?

[shane9082]

Nope I brought the watch from three with a data plan. I have also a data plan with three with my phone

 I have also disconnected the wifi and use just the mobile network

[jr0]

@shane9082 did look into these tips

https://www.three.co.uk/support/sim-support/smartwatch-pairing-support 

[shane9082]

Yup tried this no luck.

[PeteG]

Hello, Shane. 

Can you disconnect from Wifi in case your phone is unable to access mobile data while Wifi is on, then try pairing again? 

Pete. 

[shane9082]

Hi Pete wifi is turn off while trying to pair this is the latest error im getting.