MF286D Unable to connect to service

[Hartleysjelly]

Device was working fine until a few days ago.

Device powered and creating wifi signal, with both lights blue.

Device shows a blinking blue 3G/4G light with one signal bar. No internet connection.

Tried all over apartment, reinserting sim and device reset.

Support says 3G switched off around time of issues, maybe it cannot connect to 4G..? 

4G map shows my area as a tiny “outdoors only” in a sea of “indoors and outdoors” is this the issue?

[MichaelP]

Hello @Hartleysjelly,

I'm sorry to hear you've been experiencing problems with your service.

As your hub is for a 4G service, the connection shouldn't be impacted by the 3G switch off.

If the Coverage Checker is showing limited or inconsistent 4G coverage, this might explain your connection issues.

Have you tried to connect with both Wi-Fi and a LAN cable with the same outcome?

Please check that the device you are experiencing issues with is correctly connected to the internet by logging into the IP address.

Please note: you will need the hub login password.

1. Open your internet browser on either a phone or computer that's connected to the router's Wi-Fi.
2. In the address bar type in the following numbers 192.168.8.1.
3. Proceed to log in using your hub login details.
4.This process will grant you access to the hub's WEB UI.

Otherwise, we'll need to complete some additional troubleshooting with you on the hub itself, to check both this and the coverage.

Please chat with Customer Services, who'll run through this and discuss options for your account.

Thanks,
Michael

[Geluk]

Go to NETWORK COVERAGE page, and insert your postcode.