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Nokia 8 unable to make/receive calls

Timanfaya
Regular

Text and data are still fine, so I'm assuming the issue is related to the 3G shutdown.

Via How to ensure your phone is ready for the 3G switch off and https://devicesupport.three.co.uk/guides/device/Nokia/8  supports VoLTE.

Any ideas?

Best solution
Best solution
Timanfaya
Regular

Rather than junking the phone yet, I ended up switching to a different provider.

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Best solution
Timanfaya
Regular

Rather than junking the phone yet, I ended up switching to a different provider.

JonathanB
Community Moderator
Community Moderator

Hi @Timanfaya,

Sorry for the delay in picking up your post. It looks like the Nokia 8 doesn't support VoLTE according to our records although it is a 4G phone. Have you been able to source an alternative phone to use? Have you been in touch with customer services to discuss your options, if so what have they advised?

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Geluk
Key player

My Nokia supports VOLTE but NOKIA Support advised wasn't actually enabled on my phone

due to their requirement to thoroughly test with every TELCO 😞

Timanfaya
Regular

Thanks for the clue!