Smartwatch Pairing Plan

[edgarfr0gg]

I have a Galaxy Watch Classic LTE and Samsung Galaxy S22 + phone. I am having an issue pairing my smartwatch plan. I am signed up to a 24m smart watch plan but when I try and connect to a plan through the Samsung Wearable app it only gives me the option of signing up to a new smartwatch pairing plan (billable on rolling monthly). How do I connect to my existing smartwatch contract rather than sign up for a new one?

[MZone]

@JonathanB are you able to advise @edgarfr0gg?

[JonathanB]

I do recall with Samsung devices that some customers have mentioned in the past having better results when they downloaded the Galaxy Wearable app from the Samsung App store, rather than the Play store version.

Are you having the same results when downloading the Wearable App from both stores @edgarfr0gg?

Thanks,
Jonathan

[edgarfr0gg]

Thanks for the suggestion Jonathan, I've tried that now but no dice unfortunately. I have contacted Three and they seem at a loss also

[JonathanB]

Thanks for trying this. So from my understanding there's no error, however you'd taken a plan for inclusive pairing but it's prompting you to take the rolling monthly option? Can you access your My3 on a browser or the app? If so, is the pairing plan reflecting in your add ons or bills there?

[edgarfr0gg]

Thanks for your help. Yes you understood correctly - both the rolling monthly plan and the 24m smart watch pairing plan are showing on my three app. The rolling monthly one is now under cancellation and will remain on the account until it expires on the 22nd May. We will see if it works following that. 

[edgarfr0gg]

I've had another conversation with 3. Apparently when I fist activated the smart watch it was activated as a pay monthly smart watch plan (which has now been cancelled - but will remain "live" until later this month). From that point on I should be able to access the 24 month smartwatch plan I initially signed up to - hopefully that will resolve the issue. 

[JonathanB]

Ah that's unfortunate, but at least the team have cleared this up somewhat. If you're experiencing similar issues when your bill cycle refreshes, please let me know.

[deano252]

hi Jonathan,

Can you help me as I've spoken to several team members and going round in circles, getting disconnected and having to repeat over and over.

In short when I follow the smartwatch pairing steps for Samsung Galaxy watch 7 LTE at the point I click Mobile Plans in the wearable app it either stays on the screen forever or gives error message "3 doesn't offer any mobile plans for smart watches"

This is the point that the wearable app is trying to connect to three (via the three app I believe). Samsung have confirmed twice that only three can assist with this.

Any guidance much appreciated as the steps are pretty straight forward but not working for me.

Kind regards,

Dean

[MZone]

Have a look at this guide here.