Devices – Get support for device related queries

Bought iPhone 14 Pro and have SIM card query

I am visiting the USA and traded my iPhone in for a 14 Pro at a local Apple Store. I usually get them just to change the SIM card over. As experts will know, the 14 Pro has an e sim. News to me but the Apple helper said your carrier will need the...

Website issues

I’m trying to add a iwatch ultra to my account - i goes to the store on the 3 website and select a plan but when I log in it just takes me to my account and then when I go back to the store and the watch I’m logged out and I can’t complete order - it...

APN settings moto e20

Hi below are my settings for APN settings. Can someone advise if they are correct or not. I have a sim only deal in an unlocked Motorola moto e20. Where I've put greyed out, it means setting cannot be altered. Name 3 ukAPN three.co.ukProxy not setPor...

Blacklisting a phone

Hi I have unfortunately genuinely lost my phone and have notified Three via telephone and Chat. I have been contacting Three since February 2023 o March 2023 1 month. Every time I am advised that the Blacklisting confirmation is being processed by th...

Apple Watch Lie

So there is a dedicated Apple Watch page on Three to take a contract on them out with 0% APR, but I already have a iPhone 14 Pro on a Three contract ( the most priciest one ) and when I go to support they say I have to take out a 2nd plan to get the ...

Best solution Buying a phone at a Three Store Enquiry

Hello there, so for example if I shopped at the Oxford Street Three store and bought a iPhone 14 Pro, what would the shopping bag look like? I would like a photo attachment of the shopping bagThank you very much.

Stolen phone- three are of no help

I’ve had my android phone stolen Sunday night. I was unable to log onto gmail to erase the data as it was asking for a 2 step verification process which involved sending a text or code to the stolen phone. I then rang three, who were closed but I...

Blacklisting taking too long

I had my phone stolen in Italy 10 days ago and I am currently trying to get a replacement phone from my insurance company. I've been trying to get my phone blacklisted to support my insurance claim, and I have been waiting over a week for this to be ...

ZTE MC801a - Buying From Three

I have been told I can buy the ZTE MC801a that came with my Three contract but I'm not sure whether they are locked to Three as a network.I travel for work so want to take it to Europe with me in my motorhome and use a local sim.I put a Vodafone UK s...

No Pixel Watch LTE support!

Hi guys Just got a new Pixel phone with Three and am a burgeoning runner with a pixel watch for tracking my runs on Strava. Love Three so far But... I am lost for words that a modern, customer led network like Three doesn't support Pixel watch conn...