Y5-210MU Consistently dropping ever hour or so...

[theMaster]

Hi,

I'm pretty sure this won't be just me but since last Thursday my connection (Three outdoor hub) is constantly dropping it's connection every hour or so! On Saturday it dropped out 19 times in total!

It's starting to get beyond a joke now. It worked fine for 3 months and now this...

My firmware is 130.00100.113.024.
I called up three technical support (what an absolute waste of 1.5 hours!) and managed to go round in circles with their useless script reading staff only to be told they will log a call and it can take 7 days to get back to me....

Honestly this is an absolute nightmare. It's clear the device has had some kind of update which has now broken it but I'm unable to verify this with the information I have access to. EERO doesn't show any update dates and neither does the router when logging into it!

I've had a look through the log data archive and there are consistent patterns of problematic activity roughly every 3600 seconds, this is leading me to believe it's a DHCP problem on the network side.

Surely someone must have a fix for this crap as it's an absolute disgrace that people are buying these routers with this problem.

Can somebody who knows what they are doing please investigate this (not another script reader either!).

Words cannot express how frustrated I am with three right now, which isn't for the first time either!

[chris3791]

Try this fix from @MymsMan , it worked for me: https://community.three.co.uk/t5/Broadband/5g-Outdoor-Hub-intermittent/m-p/61548/highlight/true#M959...

[Emmanzi]

I’m having the exact same issue, and it’s driving me crazy! Mine also started on Thursday, 07 Aug 2025. I didn’t bother calling support—there’s just no way they can help with something like this.

The only possible fix I’ve found online is to increase the DHCP lease time. Unfortunately, you can’t do that through the eero app. The alternative is logging into the router via a browser, but I have no idea what the username and password are.

Interestingly, I also got my Y5 within the last 3–4 months.

As user-friendly as the eero app is, it hides a lot of advanced settings that we might be able to tweak to solve this problem.

[theMaster]

Yeah it's an absolute joke mate. The problem I see is that they've pushed a crappy firmware update out last Thursday which has pretty much borked the green packet devices and they just won't admin it.

The TR069 check in time cannot be changed inside the advanced settings and the default is 3600s (every hour). This is causing the device to reboot every time it checks in.

I'm seeing constant drop outs on the hour every hour pretty much. I tried changing mine last night to a check in time of 1 day and the settings seemed to (surprisingly) change but then when I've checked this morning the drop outs were 1:01am, 2am, 3am, 4am.

I checked on the router and the time was set back to 3600 seconds again! F F S

I'm going to monitor the connection today and if I see the pattern of drop outs again I'll be taking this matter further publicly as far as I can because it's an absolute disgrace.

We just need to someone to say, "you know what, yes we did make a mistake and we're trying to fix it...." but guess what, you've got no chance of that ever happening.

Don't even get me started on them call centre script readers either.

[PeteG]

Hi there.

It's disappointing to hear you're having issues. 

Would you be able to log into your Hub and view the router log/ system log, and copy that into a DM and send it to me? 

Thanks. 
Pete.

[theMaster]

I can yes but how do I send you a DM on here...?

For the record this is consistently dropping out every hour still... It's really frustrating and has to be something to do with a recent firmware update that may have got sent to it last Thursday (as it was totally fine before then).

It looks like the DHCP lease i'm getting assigned just expires every hour forcing the router to reconnect again.

[JonathanB]

Hi there,

There's some restrictions on including file sharing sites/links on community posts and PMs, but don't worry, we did get your message. We'll check if this helps our support team investigate the issue.

Thanks,
Jonathan

[theMaster]

Just to let you know I had a new green packet router and Eero sent to me today and the problem is still EXACTLY the same as before continuing disconnects every hour.

This is totally unacceptable and frustrating to say the last. Me andd my partner rely on Internet to deliver online training courses which is not possible on these routers.

Surely we can get. Firmware upgrade to fix this stupid problem once and for all. We deserve some kind of resolve so can we PLEASE KNOW what is happening!

I will be pursuing this matter as far as I can now as it's just a disgrace.

[theMaster]

Ok, just FYI it's getting worse now, i tried the TR069 change mentioned in this thread but if I look on the EERO activity it's constantly going offline every 10 mins or so now.

Why do we have to come here to get support for this. Surely it can be escalated as a matter of priority for the very frustrated users suffering from this problem.

We desperately need a fix ASAP.

[PeteG]

You can just click my name, and then on the right hand side, hit send message. 

Pete.