Calls keep dropping and losing connection

[Liz77]

It is now becoming extremely frustrating making or receiving calls.  After 5 mins or so the call drops and when connecting again it drops again and again.  Last time I spoke to Three they said they were doing some repairs in the area, but these are now complete and still the issue continues.  Anyone experiencing similar issues? and what is advised?

[Staryone]

Yes, this has been happening to me all the time for over a year now and numerous agents have tried ro help but still continues to happen.

[PeteG]

Hello there. 

Waw, that's a long time to be having the issue. Have you notice any trends or common behaviours in relation to the issue? Like, does it happen in specific places? Or does the issue go away in other places? That kind of thing. 

Pete.

[Uneazy_E]

Yes, it's absolutely doing my head in. I get a minute or two of a clear line and then it always cuts out.

[PeteG]

Hello. 

Liz77 seemed to have success by turning off Wifi calling on the phone, have you tried that? 

Pete. 

[xenox]

Yes

Have same problem few days in a row 🤬

[KateS]

Hey @xenox,

I'm sorry to hear you're experiencing a problem with calls.

Have you reached out to our Customer Service team to look into this further? Are you experiencing issues with any other services such as data or texts, or just the dropping of calls?

I'd also recommend checking out our Network Status Checker, as this will shed light on any work going on in the area or reported issues we are aware of.

Let me know how you get on.

Thanks,
Kate

[rky]

All is working fine, yup worth checking your postcode and contacting 333

[tarantella]

If you have wifi-calling switched on try turning it off, and see if that helps ?

[Liz77]

I tried this now, so far the call was not disconnected.