Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12735 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4015 Views
  • 2 replies
  • 3 likes

No service at all for a week Framlingham Suffolk

Hi all,Is it normal to have absolutely no notification of lost service? There is a network outage in our area, it's been out for a week. No data, calls or text. It's listed on the network status page if I search.However, we've had no information what...

zoltan_g by New member
  • 16 Views
  • 0 replies
  • 0 likes

Outgoing calls not connecting on iPhone 16

For the last couple of days I have tried to make some outgoing calls and none of them are connecting. I just get silence, no tone of any kind. I have tried a shut down of the phone, turned airplane mode on and off and reset my network settings and st...

Best solution Connection dropoff in Kingsclere

Alright, let's begin with some context: When I signed my 3 contract back in 2023, connection speeds where I lived were decent for a countryside village that relies on one local transmitter for most of its networking needs. Prices were cheap (and stil...

Naidvar by Regular
  • 119 Views
  • 4 replies
  • 0 likes

GET OFF THREE / CANCEL / QUIT

GET OFF THREE ASAP - I HAVE BEEN WITH THIS COMPANY FOR 12 YEARS NOW AND I HAVENT BEEN ABLE TO USE MY PHONE FOR THE LAST 5 DAYS BECAUSE OF “AHH WE HAD A SILLY LITTLE TECHNICAL PROBLEM” EVERYTIME I TRY ENTER MY CARD NUMBER AND PAY - I AM A GROWN ADULT ...

No signal for calls & no mobile data

I currently have emergency calls only displayed on my phone.I've had poor signal for days & now tonight I can't even make a call or browse the Internet.Tried network checker & it's saying postcode invalid What's going on??

Signal

Hi , I’m new to the 3 network having been with EE for a good number of years, their signal had became worse and worse. Calls dropping out and no bars showing on my phone etc. so on a recommendation I’ve became a 3 customer, to say I’m disappointed is...

Kenox by Fledgling
  • 207 Views
  • 2 replies
  • 1 likes

Phone not working

Phone is not connecting to network even though showing full bars and 4G only works when connected to wifi. Sometimes connects randomly to network when out but overall not working

Jawad by Fledgling
  • 124 Views
  • 1 replies
  • 0 likes

Spoofed calls from abroad to be blocked - nice

a step in the right directionhttps://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/new-blocking-requirements-to-protect-consumers-from-scam-calls-from-abroad/ 

jr0 by Established
  • 87 Views
  • 0 replies
  • 0 likes

WHY IS 3 NETWORK SO RUBBISH AND UNRELIABLE

WHY IS THE THREE NETWORK SO RUBBISH, THE SIGNAL IS VERY POOR AND UNUSABLE IN CORNWALL. IT STATES 4G SIGNAL BUT WONT MAKE CALLS OR CONNECT TO INTERNET AND YOU CANT EVEN GET ANY SIGNAL TO CONTACT 3 EITHER. I DO NOT SEE WHY WE PAY FOR A SERVICE THIS USE...

32119 by Fledgling
  • 459 Views
  • 5 replies
  • 3 likes
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