Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 23412 Views
  • 23 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 8414 Views
  • 2 replies
  • 3 likes

Problem with making & receiving calls

I have a problem that I cannot make any calls unless I wait for 5 minutes till I receive a ring. Also if anyone is calling me they cannot reach me and I receive a notification by an SMS that I had missed call or voicemail.

Appalling network last couple of weeks

What's happening with the network never had any issues until the last couple of weeks. Poor network indoors or you have to make the same call repeatedly to get a connection deed spots where there never was any issues So what's changed?Steve 

LEAVING THREE

. Early termination of all three contracts without any cancellation fees, as the contract terms havenot been met from your side.2. Fair compensation for the business losses I have suffered due to Three's failure to provide thepromised service. I woul...

Nesh by Active
  • 269 Views
  • 2 replies
  • 2 likes

Calling a talktalk number

Hi i have just joined talktalk network for home broadband and calls.I have noticed that i can call my mobile number and it works but when i call from my mobile to my home landline it does not work ??Can i ask who do i need to report it to as is it a ...

Telephone Connection

Is anyone here able to help? This has been a long term issue, and I am at the end of my tether with it. Whenever I make a call to a business to purchase something or organise a service and provide data, my phone connection is disrupted.  I can be hav...

KEllis by Fledgling
  • 264 Views
  • 1 replies
  • 0 likes

Dumb Phone Used For Calls And Texts Only

I have a Nokia 3310 (3G) 2017 dumb phone on PAYG.i only want it for calls and texts. This worked well until the 3G switch off.My phone still works at home though for texts and calls, but not when I am away from home. Is the phone accessing 2G signal ...

Timi by Fledgling
  • 304 Views
  • 1 replies
  • 0 likes

Persistent poor 4G,5G coverage across the UK iPhone 15 Pro HGV driver

Hi,I’ve been experiencing consistently poor 4G and 5G coverage for the past 1.5 years across various areas of the UK. I’m using an iPhone 15 Pro and have been a Three UK customer for about 10 years. I’ve been on a new contract for the last 6 months, ...

S21 by Fledgling
  • 817 Views
  • 3 replies
  • 1 likes

Best solution OTP codes issue

Experiencing the same issue as others have reported -:unable to receive OTPs from anyone other than 3 having recently ported. Cannot make bank payments, log into several accounts, or reverify my WhatsApp. So incredibly frustrating to see this known i...

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