- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
2 weeks ago
I reported via chat on Friday to a mast location point where the control cabinet had been forced open, 3 chats, 2 333 calls, direct messages to “the community” over the last 72 hours and still the cabinet is open to the elements and possible electrocution. Welcome to 3
2 weeks ago
Hey, Monty.
Thanks for reaching out to report this issue with the equipment. Since you've already spoken to the support team and reported it there, it's likely already been passed along to the right team. If you can share the location here though, I can ensure it has been done.
If you'd rather send it in a direct message, you can send me a message by clicking my name here, and then use the "Send a message" button over on the right hand side.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
2 weeks ago - last edited 2 weeks ago
2.333 calls isn’t bad but the community has no access to your account plus it’s the weekend but as regards the cabinet being forced open I get your frustration, welcome to Three.
2 weeks ago
Utterly frustrating, I probably won’t bother again
2 weeks ago
There may be a special number quoted on cabinet to report such issues, and the Cabinet
reference number.
2 weeks ago
Hi there, it’s a brand new location but regretfully no emergency contact information of any kind.