Fault near Normanton PLEASE THREE Sort this!

[stroller3161]

service has collapsed for over 2 weeks

I’m posting this in case anyone else in the area is experiencing the same problem, and because I am struggling to get Three to properly acknowledge what appears to be a serious local network issue.

Location of suspected mast / area affected:
53.705385600888285, -1.3972481734578468
Map link: https://maps.app.goo.gl/zWDU9WoH6seExMWe6

For a long time, our service here was excellent. We had a clear line of sight to the tower and used to get:

• around 600 Mbps down / 150 Mbps up on Three 5G broadband

• around 1.2 Gbps on mobile at times

Then, with nothing changing at our end, performance suddenly collapsed.

For over 2 weeks now we have had:

• often only around 6 Mbps down

• around 2 Mbps up

• occasional 5G connection but with terrible speeds

• extremely high ping, sometimes around 2000 ms

• service that is effectively unusable

This is not a device issue. We have tested:

• multiple phones

• Three 5G broadband

• different 5G routers

• different positions around the property

It has never returned to normal, and the connection is now nowhere near usable compared with what it was before.

What makes this even more concerning is that we are also seeing very similar issues across multiple Three and Vodafone phones, which strongly suggests a network-level problem affecting the local site or surrounding infrastructure, not just a single router or SIM.

I have reported this to Three 4 times. After that, I received an email 7 days later saying the issue was fixed, yet the service is actually worse than ever.

At this point I need to know:

1. Is anyone else near this location seeing the same collapse in speed and latency?

2. How do you actually get Three to escalate a real local mast fault properly?

3. How do you get past the standard “no issue showing” response when the service is clearly broken in the real world?

I have been patient, but if this continues I will have no option but to cancel my contract, because the service is now unusable despite previously being rock solid.

If anyone from Three reads this, please treat this as a serious local network investigation request rather than a standard single-device troubleshooting case

[JonathanB]

Hi @stroller3161,

Have you seen any improvements with the service in the last couple of days? I fed back to the network team about this, and my understanding is that an offline mast in your area should have been reinstated as of the 8th.

Thanks,
Jonathan

[SMK2026]

Hi. I'm having this same issue. Full signal but I cannot use my data on my phone. Have tried everything. No network issue reported either

[Geluk]

Locate NETWORK STATUS page and input your POSTCODE.

[stroller3161]

Hi There 

I already made clear that this shows no reported issues despite my numerous reports, given three seem to blame literally anything other than their own network this seems a bit pointless.

So this does not really assist and three continue to ignore me and point me back to the normal support lines which have repeatedly fobbed me off and ignore the FACT there is clearly a network side issue here.

If you have a suggestion which can assist with getting this flagged as an actual issue, I would appreciate it, but simply telling me to check the network status is of no assistance.

Thanks