Glasgow dead zone phone signal issues

[Pamela79]

I’m been experience bad phone signal that come and  goes in Glasgow 6 week now  will this return to normal in Glasgow are fixing the mobile tower right now  iv phone the 3G customer Service about this. Told me. Investigating it.  Get back to me in seven days the customer Service  soo  unhelpful.  Should help the customer more about the issue is anybody experience the same thing as me 

[MichaelP]

Hi there @Pamela79,

I understand 6 weeks is a long time to be experiencing signal problems, and I'm sorry that you've not received clarity on when things might return to normal.

Unfortunately, if it's an unexpected and ongoing outage, there may not be a timeframe available on how long it takes to be fixed. 

If you don't receive a helpful update within the timeframe given, please have a chat with Customer Services, who will be able explore other options for your account if you remain unable to use your service.

Thanks,
Michael