Mailbox not set up and not accepting any pin numbers

[aduki9999]

I've been with Three for years, but suddenyl when i dial 123 for voicemail it says my mailbox is not set up, and then when i go through the steps and choose a PIN number it wont accept any of them, despite them being between 4 and 10 digits etc. Please help as i need this set up!

[spannerman]

Tried with no luck .

[JonathanB]

Hi @Paddiewack,

Good suggestion, but there's a couple of restrictions on repeated and consecutive numbers, so 0000 won't work here. Likewise for 1234.

@aduki9999,  @SuzieQ,

Sorry to hear that the system has been giving you trouble with configuring a pin. Our Voicemail system was updated, but it was quite a few months ago as I recall, perhaps you haven't had to use your mailbox to pick up any messages for a while?

As long as it's a 4-10 digit number that isn't counting up/down (e.g 123 or 321) or repeating the same digits 3 times (e.g. 111) it should be accepted. I'd suggest to choose something memorable and more secure than this but 1122 and 1212 are accepted by the system when I've tested just now.

Thanks,
Jonathan

[Cocomille]

It won’t accept anything I’ve tried and I have tried loads; nothing repeated and nothing simple. It just won’t accept anything and I’ve been with Three and accessing voicemails for years. 

[Kristuska]

Did anybody sort this out? Can you use your voicemail now? I just joined Three, and I have this issue with voicemail, 8 months after all you've been having this issue. 

[MichaelP]

Hi there @Kristuska,

Welcome to Three.

If you're having some trouble setting up your voicemail PIN, it can sometimes block when 3/4 of the digits are ascending (e.g. 1234), descending (e.g. 4321), or repeated in the PIN.

Please keep trying some different combinations between 4-10 digits.

If you still have no success, please chat with Customer Services, who can look at resetting it for you.

Thanks,
Michael

[Naomiee]

Hello I had a same problem today.

This is the first time to set up my voicemail box and I followed the steps when I called 123 but all of my PIN doesn’t accepted telling me ‘this option is not available’

I cannot understand cause I tried almost 30 options with pin and they are not just simple arrangement like 1234 or 111222

What should I do to set up my mail box? I’m really frustrated now

[Kristuska]

Did anybody sort this out? Can you use your voicemail now?

[JonathanB]

Hi @Naomiee,

Sorry to hear this, it should only block when 3 digits are ascending, descending, or repeated in the PIN. I tested this out and it was all working okay. I have had a check at the processes, and customer services can also reset the PIN for you on their end.

Thanks,
Jonathan