Missed payment showing in account.

[Aldomacd87]

 After spending hours and hours on live chat I've got nowhere which this problem, as they say this missed payment doesn't exists on their system. Their has been no payment arrangement made for this amount for this date, also the date was the 5th of Aug yesterday when I looked yesterday. I don't understand how they can't see it and explain where it came from.

[JonathanB]

Hi @Aldomacd87,

Sorry for the delay in updates. Our Online teams have confirmed that an issue matching this description, with incorrect arrangement info showing on some accounts should now be fixed. Is everything now showing okay on your side?

Thanks,
Jonathan

[MichaelP]

Hello @Aldomacd87,

Are the missed payments still showing on your account? Please let us know.

Thanks,
Michael

[JonathanB]

Hi @Aldomacd87,

Sorry to hear there's info on your online account that doesn't seem to be matching up. We can't directly take action with customers accounts and billing from this Community, but we have raised your feedback to our online team.

Are you still seeing this promise to pay when you log in, and is the date continuing to change every day?

Thanks,
Jonathan