Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 12735 Views
  • 21 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 4015 Views
  • 2 replies
  • 3 likes

No service at all for a week Framlingham Suffolk

Hi all,Is it normal to have absolutely no notification of lost service? There is a network outage in our area, it's been out for a week. No data, calls or text. It's listed on the network status page if I search.However, we've had no information what...

zoltan_g by New member
  • 16 Views
  • 0 replies
  • 0 likes

GET OFF THREE / CANCEL / QUIT

GET OFF THREE ASAP - I HAVE BEEN WITH THIS COMPANY FOR 12 YEARS NOW AND I HAVENT BEEN ABLE TO USE MY PHONE FOR THE LAST 5 DAYS BECAUSE OF “AHH WE HAD A SILLY LITTLE TECHNICAL PROBLEM” EVERYTIME I TRY ENTER MY CARD NUMBER AND PAY - I AM A GROWN ADULT ...

Firefox and One Drive issues

Bit lost as to where to brand this but have had a lot of problems setting up a new computer via 3 Mobile Wifi. One Drive would not connect until I used my phone's hot spot. Once connected and reverting to 3 worked fine except I seem to have duplicate...

pmob by Fledgling
  • 66 Views
  • 1 replies
  • 0 likes

Best solution 4G connection droping

I have an MF286D router and a B535-333 router which I use as a backup for testing if connection issues are my end or network based.Where I live is in a very rural area and of left to their own devices these routers will both connect to band 20 with a...

Spoofed calls from abroad to be blocked - nice

a step in the right directionhttps://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/new-blocking-requirements-to-protect-consumers-from-scam-calls-from-abroad/ 

jr0 by Established
  • 87 Views
  • 0 replies
  • 0 likes

WHY IS 3 NETWORK SO RUBBISH AND UNRELIABLE

WHY IS THE THREE NETWORK SO RUBBISH, THE SIGNAL IS VERY POOR AND UNUSABLE IN CORNWALL. IT STATES 4G SIGNAL BUT WONT MAKE CALLS OR CONNECT TO INTERNET AND YOU CANT EVEN GET ANY SIGNAL TO CONTACT 3 EITHER. I DO NOT SEE WHY WE PAY FOR A SERVICE THIS USE...

32119 by Fledgling
  • 459 Views
  • 5 replies
  • 3 likes

Emails

Why cant I send emails when only on 3 network. Works fine when at home using WiFi feom virgin. Find it a nuisance as I travel away from home quite a lot. I recievebemails ok 

PS Portal Connection Problem

Hello All, I am having some trouble connecting to my PS5 via my Playstation Portal. I can use the iPhone Remote Play app on the Three network, so I think I have solved NAT issues and APN issues. However, it breaks when I use my phoone as a hotspot, o...

Emergency alert 2025

I didn’t receive the emergency weather warning alert today. ( didn’t receive any in the past either)settings all correct on iPhone.everyone else in house received but they are with other networks thought this had been sorted

Jainemac by Fledgling
  • 126 Views
  • 2 replies
  • 0 likes
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