Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5806 Views
  • 10 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3371 Views
  • 2 replies
  • 3 likes

Three network problems

Is anyone having issues with the three network? Particularly since 2am my services are intermittent and my other sim (smarty) can't make or receive calls and VoLTE is switched on (I know this isn't the community for smarty just thought I should menti...

Trade in no payment received - scam?

Already raised a complaint a week ago and no response. Sent old phone for trade in, payment was meant to be sent on 18th of October and no money as been sent to me. Emailed the trade in line and no response. Spoke to three which were useless and palm...

Turnerp by Regular
  • 432 Views
  • 23 replies
  • 0 likes

Best solution Dead Signal

For the last month, I've had the worst signal—crackling voices, dropped calls, and a real struggle getting my OTPs. Now, my signal has completely disappeared. It's dead! I've already missed two appointments today, and I think I deserve compensation f...

Activated the card, but no signal

I have inserted the new pay-as-you-go SIM card of Three into my mobilephone, and on the website it said the card will be activated automatically, as well as internet will be connected. But when I saw the signal bar and the sign of 5G, I tried to surf...

Eqnx by Fledgling
  • 226 Views
  • 4 replies
  • 0 likes

Anyone from three even on here???

So been looking through the posts, does anyone from three actually respond to anything in here? Seems it’s just a place for us customers to vent our issues (which we have many with this network) but no actual solutions or responses from the network. 

Possy67 by Regular
  • 96 Views
  • 0 replies
  • 1 likes

Three rewards app

So got an update for this app today and not I can’t login, won’t accept my login details asks me to register for the app, try to do this and get a something went wrong message and taken back to login details, just wondering who three are using to cod...

Possy67 by Regular
  • 116 Views
  • 1 replies
  • 1 likes

iPhone 16 Pro order

Hi everyone, I ordered my upgrade to the iPhone 16 Pro on 24th September and frustratingly was given a delivery estimate of 31st October….. I’m a bit concerned however that I’ve heard NOTHING since then….. it’s still showing on my orders in my accoun...

service

maybe they in Kosovo???路路

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