Mobile data not working

[b0ng]

I bought a new pay as you go sim ,switching to 3 (regrets) today and my mobile data doesn’t work after topping up £10 and buying a £15 data pack. Nothing sends/loads and the £10 credit was used within 4mins without using my phone? Not happy don’t recommend 

[MichaelP]

Hello @b0ng,

Welcome to the Three Community, and I'm sorry to hear that you've had these problems when topping up and purchasing a Data Pack.

Does the Data pack show as active, and had you registered with My3 when purchasing it?

Were you able to make texts or calls at all?

Thanks,
Michael