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My data isn’t working abroad

Heatherwilkins
Fledgling

I added a second data add on and my data simply isn’t working while I’m abroad. Please help I have 4.5 gb left but it’s not working

2 REPLIES 2
PeteG
Community Support Team
Community Support Team

Hello, Heather. 

There's a fair use limit to how much data you can use each month while roaming, even if you have standard UK allowance left over. You can continue to use data once the fair use limit is gone, however you would need cash credit on the account to use it since it's not free. 

You can find out more about the costs on the Price Guide, and you can also find out more about roaming through our Roaming Support Page. 

Pete.



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Anonymous
Not applicable

Check that your spend cap and credit limit are set accordingly