Not receiving calls

[LALA1738]

Ive been with three for a long time. Yesterday randomly my network stopped working. I thought maybe it was an issue in my area but went to work on the other side of London and still nothing. I cant receive phone calls and when I try to call others I am either presented with the not registered on network message or I make the phone call and no dial tone or anything just pure silence. I have been through all the network troubleshooting and nothing. Any one have any idea how to solve this? I cant even call 333 off my phone. 

[sc1999]

What phone have you got and contract or PAYG?

[JohnD]

Hey @LALA1738 

That's really frustrating. The message that you've advised would indicate that the APN/network settings on your device need to be reset. 

Android - 

1. Tap Settings.
2. Tap More.
3. Tap Mobile Networks.
4. Tap Access Point Names.
5. Tap Menu (3 vertical dots)
6. Tap Reset to Default.
7. Wait for the screen to display Restoring default APN settings and Reset Default APN settings completed.

Apple -

1. Settings.
2. Mobile
3. Mobile Data Network
4. Tap Reset Settings.

You'll need to re-connect to any Wifi Networks, however, this should get you connected.

Thanks

John D