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O2 to Three Porting - Unable to receive text messages

Watermelon_Afic
Fledgling

2 weeks ago

2 weeks ago

Hi team 

I had my number ported from O2 to Three on the 18th and I am unable to receive text messages. My phone cannot be reached as I need to add the number back to my Apple account, but because I am not receiving the codes from Apple, I cannot add the number. I need help! 

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2 REPLIES 2
JonathanB
Community Moderator
Community Moderator

a week ago

a week ago

Hi @Watermelon_Afic,

Please let us know if the issue was resolved or if you still need any help with this.

Thanks,
Jonathan


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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PeteG
Community Support Team
Community Support Team

2 weeks ago

2 weeks ago

Hello there.

Is it just apple you're having issues receiving texts from? Or are you having issues receiving texts from other numbers? What about calls, are those coming through ok? If you make a call to another person, does your correct number show up? 

Pete. 


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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