Dear Three Customer Service,
I am contacting you regarding my three mobile contracts, which have consistently suffered fromserious network issues over the past several months. On average, there are 3-4 days each monthwhere I am unable to make or receive calls. This is not just an inconvenience-it is significantlyimpacting my business.
One of my numbers is a dedicated business line, and because of these regular service failures, Ihave lost many potential customers who could not reach me to place orders. As a result, I havesuffered financial loss and serious reputational damage.
I understand that occasional technical issues can happen, but this is now a pattern of service failure,not an isolated incident. As a paying customer, I am entitled to a reliable service-which I have not received.
Due to this, I am formally requesting:
1. Early termination of all three contracts without any cancellation fees, as the contract terms havenot been met from your side.
2. Fair compensation for the business losses I have suffered due to Three's failure to provide thepromised service. I would be happy to provide further details of the impact this has had.
If this matter cannot be resolved fairly and promptly, I will have no choice but to escalate mycomplaint to the Ombudsman Services: Communications, and report the ongoing service failures toOfcom.
Please acknowledge this message as a formal complaint and confirm the next steps.
Kind regards,
Dhruvin
