Signal issues

[UpsetiSpaghetti]

Signal has been unimaginably terrible for some time however I have a three SIM and a Vodafone SIM in the same phone but the Vodafone signal is always showing as really strong full bars and the three signal is always really rubbish but I can't even seem to do basic internet based tasks away from WiFi 90% of the time.

Are there issues happening as a result of the merger? Do we have timescales for resolving this?

[MichaelP]

Hello @UpsetiSpaghetti,

We wouldn't expect to see a drop in service as a direct result of the merger - it appears to be coincidental timing that this has happened.

The plan is to integrate resources from both networks to provide a strong and better service for all, but this may take time to implement.

Please have a look at Coverage and Network status to see if there's any info on what might be impacting you.

If this has been happening for longer than anticipated, please pop through to Customer Services and we'll complete some extra checks and run through options for your account.

Thanks,
Michael