Voicemail not working

[Chrislumb]

Hi, I have just setup my new phone this week but the voicemail is not working. Well I do get a text informing me that a message has been left. But when I ring 123 the call does not connect and times out. 

Is there a fault at three? Or is there a something I've missed as never had this issue before. 

[Geluk]

Try holding the "1" key for a few seconds to call v/mail; does that work??