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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32675 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11425 Views
  • 2 replies
  • 4 likes

Best solution Changes to voicemail?

I have a Google Pixel 8 and my wife has a Pixel 6 both running Android 16.We have been abroad for a month and used the extended absence greeting on 3 voicemail.Since returning to the UK and changing back to our standard voicemail settings, callers ar...

metahome by Fledgling
  • 1213 Views
  • 4 replies
  • 0 likes

Best solution Accessing voicemail from abroad without a pin

I'm on a 3 PAYG to maintain my UK number whilst travelling abroad and using other numbers. I forgot to set up a PIN to access my voicemail before I left the UK, so now I can't seem to access my voicemail. What should I do?

SusieD by Fledgling
  • 464 Views
  • 1 replies
  • 0 likes

Best solution Voicemail Setup

Hi. I need to setup my 3 voicemail for the first time. I understand I need to call 123 from my phone, select a PIN, then record my name and a greeting. Before I start this, is there an option to select a PIN, but use an automated response rather than...

ST3V3 by Regular
  • 855 Views
  • 1 replies
  • 0 likes

Best solution Google Pixel, Take a Message

Has anyone with a Google Pixel managed to get the audio to play in Take a Message? For me the transcript is fine, but the play tab for the audio is greyed out, so I can read the messages but not hear them.

Anonymous by Not applicable
  • 2595 Views
  • 16 replies
  • 0 likes

22 years is long enough

Three UK have still not allowed customers to switch off or switch on their voicemail after 22 years, unless they contact CS. Please can this change now, as a matter of urgency. Thank-you.

Anonymous by Not applicable
  • 1424 Views
  • 4 replies
  • 0 likes

Visual Voicemail / Google Pixel

Three are an excellent mobile network. To become even greater what would the likelihood be of Three enabling support for Visual Voicemail and Transcription on Google Pixel handsets, just as O2 do?

Anonymous by Not applicable
  • 1531 Views
  • 4 replies
  • 1 likes

EE provide this service: why not Three?

There has been another outage in my home postcode today. As I rely on data and calls for my job I am substantially out-of-pocket. Again. When I was with EE in the past, they always texted in advance of any planned maintenance (and today's outage is p...

Anonymous by Not applicable
  • 1335 Views
  • 4 replies
  • 0 likes

Absolute shambles.

Phone is refusing to take incoming calls- goes straight to answerphone without ringing and outgoing calls do not get past "calling", including to 333 support and 123 answerphone mailbox. Have missed multiple phonecalls as a result.I have made multipl...

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