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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 9234 Views
  • 17 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3819 Views
  • 2 replies
  • 3 likes

Best solution VOICEMAIL HAS BEEN DEACTIVATED

My Voicemail is no longer working?? I haven't changed any of the settings. It was working perfectly well until recently. I have literally spent hours speaking to the customer service team and the (so called) Technical Team both via telephone and onli...

soulgal by Regular
  • 163 Views
  • 4 replies
  • 0 likes

EXTENDING NUMBER OF RINGS IN VOICEMAIL

HiMy iphone 13 was set to 30 seconds before diverting to Voicemail, it has reset itself to only 15 seconds which isn't long enough for me to answer a call unless I have my phone in my hand. This is extremely inconvenient for me as I am missing import...

soulgal by Regular
  • 209 Views
  • 5 replies
  • 0 likes

Voicemail Texts

Is there a way of changing how you're notified if someone leaves a voicemail message? The text message  notification is a bit intrusive. I prefer the "tape spool symbol" that I used to get when I was with another provider. 

Gazz by Fledgling
  • 146 Views
  • 2 replies
  • 1 likes

Intermittent problems making or receiving calls

Hello I updated my phone to the iphone 16 pro just over a month ago and have been having problems making and receiving calls this last week but only on the occasion.Most of the time my calls will go through with no issues and then occasionally I will...

Text notification for voicemail

Having disabled the text notification for voicemails received I now can’t seem to find out how to reactivate the feature. I didn’t realise at the time that cancelling the text notification renders you without any notification at all of a voicemail re...

JulHoops by Fledgling
  • 229 Views
  • 1 replies
  • 0 likes

Vodafone-Three merging

With the Vodafone-Three merger after the 7th December, what will happen with existing contracts? Will we be moved over to a new network?Also will we be getting features like Visual Voicemail and 5G Standalone after the merger, since Vodafone has them...

Anonymous by Not applicable
  • 575 Views
  • 3 replies
  • 0 likes

iPhone 16 Pro order

Hi everyone, I ordered my upgrade to the iPhone 16 Pro on 24th September and frustratingly was given a delivery estimate of 31st October….. I’m a bit concerned however that I’ve heard NOTHING since then….. it’s still showing on my orders in my accoun...

Three visual voicemails still not working

I moved all our 10 company lines from O2 to 3Gbut after sometime noticed the visual voicemail it’s not working,, I contacted customer services many time and been on the phone for very long to get this resolved, new SIM card sent out but still no luck...

Manwith3 by Fledgling
  • 950 Views
  • 7 replies
  • 0 likes

Visual Voicemail arrives on Three - hooray

Hi All,Are you all seeing Visual Voicemail on Three I updated to IOS 18 on iphone - and could not believe my eyes - when a VM arrived - using visual voicemail FINALLY - very happy ( and I thought it a fluke - and tested on another sim & same …..Nice ...

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