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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 4164 Views
  • 7 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3188 Views
  • 2 replies
  • 3 likes

Three visual voicemails still not working

I moved all our 10 company lines from O2 to 3Gbut after sometime noticed the visual voicemail it’s not working,, I contacted customer services many time and been on the phone for very long to get this resolved, new SIM card sent out but still no luck...

Manwith3 by Fledgling
  • 126 Views
  • 3 replies
  • 0 likes

Visual Voicemail arrives on Three - hooray

Hi All,Are you all seeing Visual Voicemail on Three I updated to IOS 18 on iphone - and could not believe my eyes - when a VM arrived - using visual voicemail FINALLY - very happy ( and I thought it a fluke - and tested on another sim & same …..Nice ...

iOS 18, Three PAYG and live voicemail

Does “live voicemail” work on Three when using iOS 18, and if it does is there a charge for it when on PAYG? For clarity I’m not talking about listening to the audio, just getting the transcript. 

Problem with receiving, making calls and with voice messages

I have problem with receiving making calls also with voice mail. My mobile phone is 4G so could you please tell me for what reason three stoped receiving making calls?, only can receive and making calls only on WhatsApp and messenger 

WamanT by Fledgling
  • 177 Views
  • 2 replies
  • 0 likes

Does three app allow you to access voicemail messages?

I am abroad and don't need my phone(make or recieve calls, etc), so I don't enable roaming. I don't want to pay extra for that. But sometimes people leave voice messages for me. Can I listen to them on the app (official three app) via internet, I hav...

pr by Fledgling
  • 182 Views
  • 1 replies
  • 0 likes

Cannot make or receive calls

I am unable to make or recieve normal mobile calls. Nothing happens when I dial any number from voicemail to another person, nothing is working. I can see that I have 4G connection but it does not mean anything. I have switched my phone on and off, g...

PC-Vega by Fledgling
  • 323 Views
  • 2 replies
  • 1 likes

Unable to access old voicemails

Now that Three no longer has the option of re-listening to a voicemail, does anyone know of any alternative voicemail apps that I can use.  I wasn't aware that they had removed the option to listen again, so have lost someone's contact details as a r...

Sandiev by Fledgling
  • 152 Views
  • 1 replies
  • 0 likes

Visual voicemail

Is visual voicemail planned for Three? Visual Voicemail will be essential for me when it becomes available. I saw on Honest Mobile’s website which piggybacks from Three’s network:Not until Apple gives us the go ahead (we’re working on it).In the mean...

21535 by Active
  • 410 Views
  • 1 replies
  • 0 likes

How do I turn on alerts for a missed call when the phone is off?

Hi, I just got a new iPhone and now I can’t get text alerts when I miss a call when the phone is off, I tried my old sim in the 3 phones I have and the old sim received a message for each phone so I know it’s not the phone that’s the problem. Does an...

LoveLia by Fledgling
  • 449 Views
  • 3 replies
  • 0 likes

Best solution Voicemail full but no option to delete messages

On ringing 123 fir voicemail get message stating voicemail full please delete messages.I get no options and have contacted three on three separate calls and they have not resolved my issue.Any help would be appreciated to overcome this issue 

BAZ1980 by Regular
  • 709 Views
  • 6 replies
  • 0 likes
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